On-Line Store Policies

Your Order

• Place your order with our secure online shopping cart (PAYPAL) using VISA, MasterCard, Discover or American Express. 
• Specify any unique ordering under "Special Instructions" in the shopping card. 
• Your order will be confirmed within 24 hours via email. 
• If you have a "spam-guard" from Earthlink or an AOL block on your email, confirmation of your order information will bounce back and you will not receive correspondence regarding your order.

Orders from specific countries

In the following countries there is a local distributor. For online orders we may choose to forward them to a local distributor who will then come in contact with the customer directly. In that case, payment of the software will be processed directly with them.

Order Handling

• New software purchases will be only downloadable. The Software key together with the links of the installation files will be sent by email.
• The upgrades will be only downloadable. The links of the installation files will be sent by email.

USB Key Policy (if applicable)

Each USB key has a one year guarantee. 

• If a key is found to be defective within one year of purchase, we will replace the key at no charge. Contact us at contact@drawstitch.com to arrange the return of the defective key with your receipt.
• If a key becomes defective after one year of purchase, the user may purchase a replacement key plus shipping costs.  Contact us at  contact@drawstitch.com to arrange the return of the defective key with a copy of your receipt.
• If a key is lost, the user must buy new software.
• If the user breaks, burns or damages the key, we will replace the key for a fee plus shipping costs. Contact us at contact@drawstitch.com to arrange the return of the damaged key with a copy of your receipt.