How to Reset DRAWings if It Stops Responding Due to an Unsupported File

If DRAWings is unresponsive due to an unsupported file being opened, it may try to load this file each time it starts, causing the software to freeze. To fix this, reset the software installation by following these steps:

Steps to Reset DRAWings (X, XI or XII) on Windows

1. Run DRAWings with the Reset Option:
   • In the Start menu, navigate to All Programs > DRAWings PRO XII > and select DRAWings PRO XII 64bit.
   • Hold down the Alt key on your keyboard, then click on DRAWings PRO XII 64bit to open it. Keep holding the Alt key until the Maintenance dialog appears.
   • If the dialog does not appear, repeat this step, ensuring the Alt key is held down before clicking on the software icon.
2. Reset the Software:
   When the Maintenance dialog appears, click OK to reset DRAWings to its default state.
   
3. Open DRAWings:
   The software should now start normally without attempting to load the unsupported file.

Steps to Reset DRAWings (X, XI or XII) on macOS

1. Open the Applications Folder:
   In Finder, go to the Applications folder and locate the DRAWings XII app.
2. Start DRAWings with the Reset Option:
   Hold down the Alt key on your keyboard. While holding the Alt key, double-click the DRAWings XII app. Do not release the Alt key until the next step.
3. Open the Maintenance Dialog:
   The Maintenance dialog should appear. If it does not, repeat the steps above, ensuring that you hold down the Alt key before double-clicking on the app.
4. Reset the Software:
   In the Maintenance dialog, click OK to reset all settings.
5. Restart DRAWings:
   DRAWings should now start normally without attempting to load the unsupported file.

This reset will remove the problematic file from the welcome screen and restore the default software settings. If you continue to experience issues, please contact DRAWings support for further assistance.