Knowledge base for DRAWings Embroidery Software
If your computer has two graphics cards (typically an integrated card and a more powerful dedicated NVIDIA or AMD graphics card), you may need to configure Windows 11 to use the NVIDIA/AMD card for DRAWings. This can improve the performance and stability of the software. Follow these steps to set DRAWings to run on your…
If DRAWings is unresponsive due to an unsupported file being opened, it may try to load this file each time it starts, causing the software to freeze. To fix this, reset the software installation by following these steps: Steps to Reset DRAWings (X, XI or XII) on Windows Steps to Reset DRAWings (X, XI or…
If you experience any issues with your DRAWings software, please gather and send us the following information to help us diagnose and resolve the problem: Serial Number, Application Log, and System Information. Follow the instructions below to locate and attach each file. USB or Software Key Serial Number Collect the Application Log For DRAWings PRO…
If you encounter Network Error 99 or Network Error 499 when using the Software Key Login tool in DRAWings, follow the instructions below for your operating system (Windows or macOS) to resolve the issue. These steps involve restarting the Software Key Login service and deleting specific files that may be causing the network error. For…
How to Transfer Your DRAWings License to a New Windows Computer If you need to move your DRAWings license from one computer to another, you can do so by logging out of the software key on the original computer and reactivating it on the new one. This process requires the Software Key Login service and…
If you receive a CBU Failure or Error #80004002 when launching DRAWings, it means the software cannot detect the USB security key (dongle). This error can occur due to connection issues, outdated drivers, or a defective dongle. Follow the steps below to troubleshoot and resolve the issue: Step-by-Step Troubleshooting Additional Diagnostic Steps for Persistent Issues…
If you need to find the serial number for your DRAWings USB key, you can do so directly within the software. The serial number is essential for support, troubleshooting, and certain activation processes. Here’s how to find it: Make a note of this serial number for future reference. If you encounter any issues with your…
If you encounter a CBU Failure error when launching DRAWings, it typically indicates an issue with the USB security dongle or the software key activation. This error can occur shortly after installation or when reinserting the USB dongle, and it prevents the software from launching properly. Follow the steps below to resolve the issue. Step…
If you encounter problems during the installation of DRAWings, several common issues can often be resolved with a few simple steps. Follow the instructions below to ensure a smooth installation process and verify that your system meets the necessary requirements. Step-by-Step Guide to Resolve Installation Issues Additional Tips for a Successful Installation By following these…