If your computer has two graphics cards (typically an integrated card and a more powerful dedicated NVIDIA or AMD graphics card), you may need to configure Windows 11 to use the NVIDIA/AMD card for DRAWings. This can improve the performance and stability of the software. Follow these steps to set DRAWings to run on your…
If DRAWings is unresponsive due to an unsupported file being opened, it may try to load this file each time it starts, causing the software to freeze. To fix this, reset the software installation by following these steps: Steps to Reset DRAWings (X, XI or XII) on Windows Steps to Reset DRAWings (X, XI or…
If you experience any issues with your DRAWings software, please gather and send us the following information to help us diagnose and resolve the problem: Serial Number, Application Log, and System Information. Follow the instructions below to locate and attach each file. USB or Software Key Serial Number Collect the Application Log For DRAWings PRO…
How to Transfer Your DRAWings License to a New Windows Computer If you need to move your DRAWings license from one computer to another, you can do so by logging out of the software key on the original computer and reactivating it on the new one. This process requires the Software Key Login service and…
If you receive a CBU Failure or Error #80004002 when launching DRAWings, it means the software cannot detect the USB security key (dongle). This error can occur due to connection issues, outdated drivers, or a defective dongle. Follow the steps below to troubleshoot and resolve the issue: Step-by-Step Troubleshooting Additional Diagnostic Steps for Persistent Issues…
If you need to find the serial number for your DRAWings USB key, you can do so directly within the software. The serial number is essential for support, troubleshooting, and certain activation processes. Here’s how to find it: Make a note of this serial number for future reference. If you encounter any issues with your…
If you encounter problems during the installation of DRAWings, several common issues can often be resolved with a few simple steps. Follow the instructions below to ensure a smooth installation process and verify that your system meets the necessary requirements. Step-by-Step Guide to Resolve Installation Issues Additional Tips for a Successful Installation By following these…
DRAWings embroidery software relies heavily on your system’s graphics capabilities, particularly 3D graphics rendering. If you encounter an error message like “3D Engine Failed” when trying to start DRAWings, it may indicate that your PC’s graphics card doesn’t meet the software’s minimum requirements, or there may be an issue with your graphics settings. This guide…
If you didn’t register your software during installation or startup, you can register it anytime by following these steps. For DRAWings X, XI, and XII For DRAWings 8 and earlier versions IMPORTANT: For Offline Registration If you don’t have an internet connection: Following these steps will allow you to register your software and access support…